Privacy Policy
Effective Date: 15.04.2025
This Privacy Policy describes how RoasterPack.com (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.roasterpack.com (the “Site”).
Information We Collect
When you visit our site, place an order, or subscribe to our newsletter,
we may collect the following personal information:
• Name and surname
• Email address
• Shipping address
• Company name (if applicable)
How We Collect Information
We collect personal data when you:
• Fill out forms on our website
• Complete the checkout process
• Sign up for our newsletter
Use of Your Information
We use the information we collect to:
• Process and ship your orders
• Send you order updates and promotional emails
• Improve our website and customer service
• Analyze user behavior to enhance our marketing
Third-Party Services
We may share your information with trusted third parties
to help us operate our website and business:
• Stripe for secure payment processing
• Meta Ads, Google Analytics, and Google Ads for marketing and website performance tracking
These third parties are only permitted to use your data as necessary to provide their services.
Email Communications
By subscribing to our newsletter, you agree to receive promotional content from us. You can unsubscribe at any time via the link in our emails.
Data Security
We use standard security measures to protect your information. However, no method of transmission over the Internet is 100% secure.
Your Rights
You may contact us at any time to:
• Access or correct your personal data
• Request deletion of your data
• Withdraw your consent for data processing
Cookie Policy
We use cookies and similar tracking technologies including Google Analytics and Meta Ads pixels. When you visit our website, a cookie consent banner will ask for your permission before any non-essential cookies are activated.
You may opt in or out by category:
• Necessary — always on, required for the site to function
• Analytics — Google Analytics, helps us understand site traffic
• Marketing — Meta Ads, used to show relevant ads on social media
You can update your cookie preferences at any time by clicking the Cookie Settings link in the footer.
Right to Lodge a Complaint
If you believe Roaster Pack has processed your personal data unlawfully, you have the right to lodge a complaint with your national data protection authority.
In Latvia, the supervisory authority is the Data State Inspectorate (Datu valsts inspekcija) at www.dvi.gov.lv.
You may also contact the supervisory authority in your country of residence within the European Union.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected:
• Customer order data is retained for 7 years in accordance with Latvian accounting and tax law
• Contact form enquiries are retained for 2 years
• Analytics data collected via Google Analytics is retained for 14 months
You may request deletion of your personal data at any time by contacting info@roasterpack.com.
International Data Transfers
Some of our third-party services, including Google Analytics and Meta Ads, may transfer your personal data to servers located outside the European Economic Area, including the United States.
These transfers are carried out under appropriate safeguards including Standard Contractual Clauses approved by the European Commission.
For more information on how Google handles your data visit policies.google.com. For Meta visit www.facebook.com/privacy/policy.
Contact Us
For any questions or concerns about your personal information,
please contact us at: