Refund Policy
Effective Date: 15.04.2025
We want you to be fully satisfied with your purchase from Roaster Pack. If for any reason you are not happy with your order, we offer a straightforward and fair return and refund process.
Returns & Eligibility
We accept returns of all products within 14 days of delivery, in accordance with consumer protection laws.
To be eligible for a return:
• Items must be unused and in their original condition and packaging.
• Returns must be initiated within the 14-day window.
Refunds, Store Credit & Exchanges
Once your return is approved and the items are received:
• You may choose between a full refund, store credit, or an exchange for another product.
• We aim to process all refunds within 40 days of receiving the returned items.
Return Shipping Costs
Customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping service to ensure safe delivery of the returned items.
Non-Refundable Items
We do not have any non-refundable items at this time. All products sold on our website are eligible for return and refund.
How to Start a Return
To initiate a return, please contact us via email at:
Be sure to include:
• Your full name
• Order number
• The reason for the return
Our team will guide you through the next steps and provide return instructions.